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Problem - no sound

PLEASE NOTE:

If you are reporting an issue with PF3 please remember to Zip and attach the Debug_Monitor.log file from your PF3\Logs folder. Thank you.

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BobZ99
Post subject: Problem - no sound
Posted: Mon Dec 12, 2022 9:10 pm
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Just installed PF3, have no sound in several areas.
ATIS works fine, and shows text in Comm window.
VCP speaks only when taxiing.
ATC and 'you' do not speak; however text is present in Comm window.

Also, now the default MSFS does not have sound as above.

Thanks for your help!
Bob

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Dave March
Post subject: Re: Problem - no sound
Posted: Tue Dec 13, 2022 11:27 am
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Joined: Mon May 18, 2009 6:22 pm
Location: Sawtry, Cambridgeshire. UK
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Hi Rob,

Not much in that particular log to go on unfortunately.

Here are a few things to try to correct the problem you are experiencing:-

1. Run PF3_Register

Go to your main PF3 folder and right-click on the file named PF3_Register.exe, then select 'Run as Administrator.' Wait 15-20 seconds. You won't see any messages during this time. Now try PF3 again

If this didn't help please continue with the step 2...


2. Missing DirectX runtime files

You may have some system DirectX files missing so we would suggest the following.

Download the Microsoft DirectX for Managed Code Runtimes, using the following link:-

http://www.ocs-support.co.uk/downloads/ ... ntimes.zip

Once downloaded you need to unzip the content into a temporary folder, this can be anywhere on your system. Then run the file named directx_apr2006_redist.exe. You will be prompted for a location to copy the extracted files into, so you could just choose the same temp folder.

Once that's done go into the temp folder and right-click the 'DXSetup.exe' program, select 'Run as Administrator' and then follow the on-screen instructions to install the runtimes.

This will NOT alter any of your currently installed DirectX files but merely installs any missing runtimes in parallel with any existing DirectX files

Once the DirectX Runtimes are installed please try running PF3 again and connecting to FS and let me know what happens. You can also delete the downloaded runtimes and temp folder if you wish

If this didn't help please report back and zip and attach ALL the log files in your PF3/Logs folder

_________________

Cheers

Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
...I just can't remember how it used to be!

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BobZ99
Post subject: Re: Problem - no sound
Posted: Wed Dec 14, 2022 10:10 pm
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Hi Mr. March,
I did both of your suggestions as in email above, with no improvement.

There is some garbled short messages sounded out from ground or clearance,
but no sound from pilot or VCP. I do have 'voices' set to zero when using PF3.

I also did a repair on FS2020 from the Steam website, but it did not help that program either.

It might be better to uninstall/reinstall both programs if an obvious error does not show up.
Maybe the attached logs have the answer?
Thank you for your help!
Bob

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Dave March
Post subject: Re: Problem - no sound
Posted: Thu Dec 15, 2022 3:35 pm
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Location: Sawtry, Cambridgeshire. UK
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Thanks for the logs Bob

According to the log there are no issues at all. Here's the transcript log
Code: Select all
12/14/2022 1:32:49 PM: 780 - Transcript: 'Ground Cair 1  '
12/14/2022 1:32:52 PM: 800 - Transcript: 'Cair 1 Contact Clearance Delivery on 122.0  '
12/14/2022 1:32:56 PM: 950 - Transcript: '122.0 Cair 1  '
12/14/2022 1:33:02 PM: 040 - Transcript: 'Clearance Cair 1 at parking number 94 Requesting Clearance VFR to 6 Sierra 8 with information Uniform northwest departure  '
12/14/2022 1:33:10 PM: 240 - Transcript: 'Roger Cair 1 cleared to 6 Sierra 8 runway heading departure maintain 5 thousand Squawk 4643 Departure frequency 120.5  '
12/14/2022 1:33:19 PM: 750 - Transcript: 'cleared to 6 Sierra 8  runway heading maintain 5 thousand Squawk 4643 Departure on 120.5 Cair 1  '
12/14/2022 1:33:30 PM: 910 - Transcript: 'Cair 1 Readback correct. Altimeter is 0 Contact Ground on 121.9 When ready to taxi  '
12/14/2022 1:33:36 PM: 100 - Transcript: 'Roger Altimeter is 0 Ground on 121.9 Cair 1  '
12/14/2022 1:33:43 PM: 200 - Transcript: 'Ground Cair 1 Ready to taxi.  '
12/14/2022 1:33:50 PM: 000 - Transcript: 'Cair 1 taxi to runway and hold runway 28 Right using taxiway   Delta    '
12/14/2022 1:33:59 PM: 300 - Transcript: '  Delta   runway 28 Right Cair 1  '
12/14/2022 1:36:06 PM: 540 - Transcript: 'Cair 1 Contact Tower on 127.2  '
12/14/2022 1:36:11 PM: 690 - Transcript: '127.2 Cair 1 Good day  '
12/14/2022 1:36:20 PM: 860 - Transcript: 'Tower Cair 1 runway 28 right ready for departure to the northwest  '
12/14/2022 1:36:27 PM: 000 - Transcript: 'Cair 1 Winds 270 at 2 runway 28 Right cleared for takeoff. Northwest departure approved  '
12/14/2022 1:36:37 PM: 350 - Transcript: 'Roger Cleared for takeoff. Cair 1  '
So, if you're not hearing any sound it has to be something to do with your sound configuration. Do you maybe have the volume from MSFS turned up too loud and it's drowning our PF3?

As I say, according to the log there are no issues at all and everything is working as it should

_________________

Cheers

Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
...I just can't remember how it used to be!

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BobZ99
Post subject: Re: Problem - no sound
Posted: Sun Dec 18, 2022 7:58 pm
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Joined: Mon Dec 12, 2022 12:04 am
 
Hello, I now have sound with default ATC.
I uninstalled/reinstalled PF3, but re-activation is locked for 30 days.
This notice came up the 2nd time I tried to activate.
The activation code I have is:


The log folder is empty - no Debug_Monitor.log is available.
Can this be activated on your end?
Thanks for your help!
Bob
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Dave March
Post subject: Re: Problem - no sound
Posted: Mon Dec 19, 2022 9:09 am
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Posts: 6197
Joined: Mon May 18, 2009 6:22 pm
Location: Sawtry, Cambridgeshire. UK
Contact: Website
 
I've reset your PF3 account but in future please don't post your activation code on a public forum. Always email me direct with activation issues

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Cheers

Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
...I just can't remember how it used to be!

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Dave Leesley
Post subject: Re: Problem - no sound
Posted: Mon Dec 19, 2022 8:55 pm
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Posts: 1343
Joined: Fri May 22, 2009 8:27 pm
Location: Yorkshire
 
From our FAQ's

Q28: Just lately my co-pilot and ATC voices sound ok to start with but then the voice volumes get very soft and almost inaudible.
A: This is possibly Windows thinking that the ATC voices are some sort of telephony. A possible solution is to right-click on the speaker icon in the tray, click on Sounds, select the "Communications" tab and change "When Windows detects communications activity:" from "Reduce the volume ..." to "Do nothing".

Have you tried this?

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Regards Dave
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