OnCourse Software
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Latest Maintenance release
http://www.ocs-support.co.uk/forums/viewtopic.php?t=2495		 Page 1 of 2
Author:  JohnY [ Wed Apr 05, 2017 4:19 pm ]
Post subject:  Latest Maintenance release
I've been completely flummoxed trying to get this on.

Now I can't get PF3 to work at all. It keeps asking me for my activation key and password and when I give it, it tells me to report it to you with this ... whatever....:-
'POC 900980-0-0>C:\WINDOWS\system32<'

So now what do I do?

Meantime PF3 doesn't work at all.

John
Author:  Dave March [ Wed Apr 05, 2017 5:29 pm ]
Post subject:  Re: Latest Maintenance release
If you confirmed the update and were then instructed to deactivate/reactivate PF3 then the update has worked. To deactivate you need to use the password you setup when you first activated PF3 after purchasing it, but a lot of users seem to be entering their activation code despite the screen clearly saying otherwise. After that you will have to reactivate PF3 and that requites the activation code and the password.

If you have done this correct and still having problems please email direct and I'll sort it out for you
Author:  JohnY [ Thu Apr 06, 2017 10:20 am ]
Post subject:  Re: Latest Maintenance release
Dave. Thanks for your prompt reply.

The situation is this. I click on my PF3 shortcut and go through all the steps it asks me for and end up with this:

'PF3 X


Error in CL Err: 53 Desc: File not found Loc:44C

OK'

When I press the 'OK' all I get is my desktop.

If I click on my PF3 shortcut, it just takes me through the same procedure again...with the same result.

John
Author:  Dave March [ Thu Apr 06, 2017 10:36 am ]
Post subject:  Re: Latest Maintenance release
Please right-click PF3.exe and select 'Run as Administrator' and see what happens.

If you get the same problem please EMAIL ME with your Activation code. DO NOT POST IT HERE!!
Author:  JohnY [ Thu Apr 06, 2017 11:20 am ]
Post subject:  Re: Latest Maintenance release
Sent to you just now Dave.

John
Author:  Dave March [ Thu Apr 06, 2017 11:25 am ]
Post subject:  Re: Latest Maintenance release
JohnY wrote: *  Thu Apr 06, 2017 11:20 am
Sent to you just now Dave.

John
Thanks, please try PF3 again now
Author:  JohnY [ Thu Apr 06, 2017 2:16 pm ]
Post subject:  Re: Latest Maintenance release
Yep. That seems to have done it. Thanks Dave. They seem the same but I wonder if that's changed any of my settings? We'll see.

Thanks again.

John
Author:  Dave March [ Thu Apr 06, 2017 2:29 pm ]
Post subject:  Re: Latest Maintenance release
JohnY wrote: *  Thu Apr 06, 2017 2:16 pm
Yep. That seems to have done it. Thanks Dave. They seem the same but I wonder if that's changed any of my settings? We'll see.

Thanks again.

John
'They seem the same' ?????

Sorry I don't follow
Author:  JohnY [ Thu Apr 06, 2017 4:12 pm ]
Post subject:  Re: Latest Maintenance release
I was wondering if the update and messing about had changed anything that I had set up like Co-pilot voice etc., that's all.

It works perfectly I'm very relieved and glad to say. :D

Thanks Dave.
Author:  Dave March [ Thu Apr 06, 2017 4:37 pm ]
Post subject:  Re: Latest Maintenance release
No, if we had to change anything like that we'd warn you. Please do take the time to read the version history document, in your help folder, so you know all about the changes for each release.

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