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Error message when installing updates

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ianzee
Post subject: Error message when installing updates
Posted: Fri Feb 06, 2015 5:09 pm
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Hello,

I am attempting to install the 'Accumulative Update' for my PFE. As soon as the download starts to work I get the following message "unable to find the PFEAccum1.exe Installation in the Updates Folder" Hence I can't continue with the update.......

Does any one out there know what this means, or how to resolve it? or Am I doing something wrong.

Thanks in advance for any help

Ianzee


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Dave March
Post subject: Re: Error message when installing updates
Posted: Sat Feb 07, 2015 10:30 am
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Location: Sawtry, Cambridgeshire. UK
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Hi, I'm a little confused because you say 'when the download starts' you get an error message. Please try to explain exactly what you've done and how you're trying to complete the install.

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Dave March

Email: dmarch@oncourse-software.co.uk

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ianzee
Post subject: Re: Error message when installing updates
Posted: Sun Feb 08, 2015 1:46 pm
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Hello,

Thanks for your prompt reply.

Ok, This is the sequence of events:-
I download the ‘PFE accumulative update’
Then I open the download,
According to the ‘Installations instructions’ information box it says “ Copy the above two files into the \PFE\Updates folder. This I do.
I double click the Installer file & a “PFE Accumulative Updates Installer” Box appears
I then click on “ Install Updates: A yes/no box appears, I click yes
A 2nd Yes / No box appears I click Yes,
This then brings up the error message :- "unable to find the PFEAccum1.exe Installation in the Updates Folder"

I can’t get any further. Hope this is clearer.

Thanks again

Ianzee.


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Dave March
Post subject: Re: Error message when installing updates
Posted: Sun Feb 08, 2015 4:17 pm
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At that point can you see the PFEAccum1.exe in the PFE\Updates folder or in the main PFE folder?

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Dave March

Email: dmarch@oncourse-software.co.uk

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ianzee
Post subject: Re: Error message when installing updates
Posted: Sun Feb 08, 2015 6:17 pm
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Hi,

Alas, No, I have searched throughout all the PFE files & elsewhere - that file is nowhere to be found - It doesn't seem to exist on my system.


Thanks

Ianzee


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Dave March
Post subject: Re: Error message when installing updates
Posted: Sun Feb 08, 2015 11:40 pm
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Location: Sawtry, Cambridgeshire. UK
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Have you installed PFE into the Program Files folder?

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Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
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ianzee
Post subject: Re: Error message when installing updates
Posted: Mon Feb 09, 2015 8:28 am
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Hi,
Yes, PFE Is installed in - Program Files (x86)/ aeroSOFT /PFE

Thanks


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Dave Leesley
Post subject: Re: Error message when installing updates
Posted: Mon Feb 09, 2015 9:09 am
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Joined: Fri May 22, 2009 8:27 pm
Location: Yorkshire
 
That's probably the reason why you are having problems,never install into C:\Program files (see topic about not installing into C\Program Files)

Install just into "c" drive and let it create it's own folder,

Hope this now solves your issues.

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ianzee
Post subject: Re: Error message when installing updates
Posted: Mon Feb 09, 2015 5:20 pm
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Hi Dave,
Many thanks - Problem solved!! New Updates loaded.

Regards & Thanks

Ian


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