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no contact with PFE

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klimpen
Post subject: no contact with PFE
Posted: Sun May 06, 2012 6:51 pm
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Joined: Sat May 05, 2012 8:49 pm
 
I hope you can help me with a problem I am not able to solve.
Everything is very fine from the departure but after a little while when they told me to resume
own navigation suddenly I lost the contact with PFE.
It makes no difference what command I ask for with the hotkeys.
I can not contact PFE for the rest of the flight.
I have tried with almost everything for a while but not able to solve it on my own so
I hope you can help me with it.


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Dave March
Post subject: Re: no contact with PFE
Posted: Sun May 06, 2012 10:57 pm
Site Admin
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Posts: 6197
Joined: Mon May 18, 2009 6:22 pm
Location: Sawtry, Cambridgeshire. UK
Contact: Website
 
Please send me (EMAIL) the debug_monitor.log file from your PFE\Logs folder

_________________

Cheers

Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
...I just can't remember how it used to be!

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Dave March
Post subject: Re: no contact with PFE
Posted: Mon May 07, 2012 11:01 am
Site Admin
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Posts: 6197
Joined: Mon May 18, 2009 6:22 pm
Location: Sawtry, Cambridgeshire. UK
Contact: Website
 
Thanks for the log.

The first time you attempted to contact ATC you were NOT tuned to any ATC facility. Then, for some reason, PFE STOPPED, so subsequent attempts literally fell on deaf ears.

The first thing we need to do is ensure you have a sound (excuse the pun) installation.

Please download and install the latest cumulative updates package from the forum. When installing please ensure you stop all other programs, especially your anti-virus and any other security type programs you may have.

Then try another flight to see how you get on. Any further problems please email the details together with the latest log file

_________________

Cheers

Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
...I just can't remember how it used to be!

[ img ]


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klimpen
Post subject: Re: no contact with PFE
Posted: Mon May 21, 2012 8:22 am
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Posts: 2
Joined: Sat May 05, 2012 8:49 pm
 
I uninstalled the antivirus program(ESET SMART SECURITY) and reinstalled PFE but without the voice pack
and believe it or not so works the program perfectly.
Cheers.


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