OnCourse Software

I installed the demo but immediately encountered an issue that prevents me from using the product. When I try to load the flight plan I get the following error:

"There was a problem while processing this flight plan."
"Run-time error 9"
"Subscript out of range"

I already did everything suggested in these forums. I installed the DirectX files, I ran PF3_Register.exe, and I reinstalled the PF3. I always run everything as an administrator also. I don't know what else to do.
MSFS. Win 10.

Did it not produce a debug monitor file, which is what I really need to help. (see red message above).

Also, have you rebuilt the PF3 database for MSFS?

dmarch wrote: *

Wed Apr 27, 2022 11:45 am

Did it not produce a debug monitor file, which is what I really need to help. (see red message above).

Also, have you rebuilt the PF3 database for MSFS?

Yes, I have rebuilt the database with Makerwys tool.
I also attached the full content of the Logs folder.
I tried several flight plans generated and saved with MSFS.

It's worth installing the DirectX runtimes again. What happens on some systems is when Windows detects these runtimes it will install DirectX v3 on your system if it doesn't already exist, which in turn overwrites the first installation of the runtimes, therefore you need to install them again. After that everything should be fine

Please let us know how you get on

dmarch wrote: *

Wed Apr 27, 2022 3:14 pm

It's worth installing the DirectX runtimes again.

I installed DX again. Same issue.

I rebuilt the database again and now debug_monitor file appeared in logs folder. I'm attaching the whole Logs folder again with updated files.

There is a possible issue for those using non UK English Windows Regional Settings which can cause (a) PF3 to supposedly crash and/or (b) being unable to load a flight plan, resulting in an invalid string error in the FPP log.

Required change:

Open 'Windows Settings'

Select 'Time & Language'

Select 'Language' in the left column

Select 'Administrative language settings' from the right-hand column

From the popup display (under 'Language for non-Unicode programs') select 'Change System Locale'

Unselect 'Use Unicode UTF-8 for worldwide language support' if selected

Then select 'English UK' for the 'Current System Locale'

Select 'OK' to confirm then exit Windows settings.

You 'may' have to restart Windows at this stage.

Please retry PF3 and let us know how you get on

Sadly I've already done this since it was mentioned in another forum post. I have "English (United Kingdom)" selected and Unicode UTF-8 box unselected.

0Artur0 wrote: *

Wed Apr 27, 2022 9:37 am

I installed the demo but immediately encountered an issue that prevents me from using the product. When I try to load the flight plan I get the following error:

"There was a problem while processing this flight plan."
"Run-time error 9"
"Subscript out of range"

I already did everything suggested in these forums. I installed the DirectX files, I ran PF3_Register.exe, and I reinstalled the PF3. I always run everything as an administrator also. I don't know what else to do.
MSFS. Win 10.

What was used to create the flight plan? I have just had a similar problem with an 'MSFS' plan built by Simbrief.

pointy56 wrote: *

Fri Apr 29, 2022 9:18 pm

0Artur0 wrote: *

Wed Apr 27, 2022 9:37 am

I installed the demo but immediately encountered an issue that prevents me from using the product. When I try to load the flight plan I get the following error:

"There was a problem while processing this flight plan."
"Run-time error 9"
"Subscript out of range"

I already did everything suggested in these forums. I installed the DirectX files, I ran PF3_Register.exe, and I reinstalled the PF3. I always run everything as an administrator also. I don't know what else to do.
MSFS. Win 10.

What was used to create the flight plan? I have just had a similar problem with an 'MSFS' plan built by Simbrief.

Plans were built in MSFS.