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If you are reporting an issue with PF3 please remember to Zip and attach the Debug_Monitor.log file from your PF3\Logs folder.



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 Post subject: Crash on connect
PostPosted: Sat Jun 12, 2021 12:08 am 
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Joined: Sat Jun 12, 2021 12:06 am
Posts: 13
Hello!

I've been using the software for several days, but suddenly, starting today, it started to crash on connect and I don't know why.

I'm attaching here the debug_monitor files.


Attachments:
debug_monitor.zip [8.21 KiB]
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 Post subject: Re: Crash on connect
PostPosted: Sat Jun 12, 2021 10:55 am 
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Joined: Mon May 18, 2009 6:22 pm
Posts: 4690
Could you email me direct with your Activation Code please as there appears to be an issue with your log file

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Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
...I simply can't remember how it used to be!

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 Post subject: Re: Crash on connect
PostPosted: Sat Jun 12, 2021 11:21 am 
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Joined: Sat Jun 12, 2021 12:06 am
Posts: 13
For sure, will do.


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 Post subject: Re: Crash on connect
PostPosted: Sat Jun 12, 2021 11:35 am 
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Joined: Mon May 18, 2009 6:22 pm
Posts: 4690
Thanks for the code.
I can't see anything obvious in the log and suspect it 'may' have something to do with your flight plan. Could you zip and attach it here please

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Cheers

Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
...I simply can't remember how it used to be!

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 Post subject: Re: Crash on connect
PostPosted: Sat Jun 12, 2021 12:10 pm 
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Joined: Sat Jun 12, 2021 12:06 am
Posts: 13
Sure. Here's all the plans I currently have. The one I was trying to fly when it started to fail was NZWN-NZNP, but then I tried with plans that worked before and it also crashes.


Attachments:
Flight Plans.zip [6.85 KiB]
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 Post subject: Re: Crash on connect
PostPosted: Mon Jun 14, 2021 9:06 am 
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Joined: Sat Jun 12, 2021 12:06 am
Posts: 13
Good morning!

Any chance you could have a look at this? No rush if you couldn't, I understand it was a weekend, so at your pace.

Thank you!


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 Post subject: Re: Crash on connect
PostPosted: Mon Jun 14, 2021 11:01 am 
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Site Admin

Joined: Mon May 18, 2009 6:22 pm
Posts: 4690
Here's what I would suggest.

Install the cumulative updates package from this forum

Next, as you may have some system DirectX files missing so would suggest the following:

Download the Microsoft DirectX for Managed Code Runtimes, using the following link:-

http://www.ocs-support.co.uk/downloads/ ... ntimes.zip

Once downloaded you need to unzip the content into a temporary folder anywhere on your system, then run the downloaded EXE. You will be prompted for a location to copy the extracted files into, so just choose the same temp folder.

Once that's done go into the temp folder and right-click the 'DXSetup.exe' program and then select 'Run as Administrator'

This will NOT alter any of your currently installed DirectX files but merely installs any missing runtimes in parallel
Once the DirectX Runtimes are installed please try running PF3 again and connecting to FS and let me know what happens. You can also delete the downloaded runtimes and temp folder if you wish

_________________
Cheers

Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
...I simply can't remember how it used to be!

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 Post subject: Re: Crash on connect
PostPosted: Mon Jun 14, 2021 11:47 am 
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Joined: Sat Jun 12, 2021 12:06 am
Posts: 13
I just did the whole process, but unfortunately, it still crashes.

I'm attaching some new logs in case anything changed.

Thank you for your help, BTW, apologies for such a weird issue!


Attachments:
Logs.zip [18.1 KiB]
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 Post subject: Re: Crash on connect
PostPosted: Mon Jun 14, 2021 2:30 pm 
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Site Admin

Joined: Mon May 18, 2009 6:22 pm
Posts: 4690
Is there any error message when you hit connect?

_________________
Cheers

Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
...I simply can't remember how it used to be!

Image


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 Post subject: Re: Crash on connect
PostPosted: Mon Jun 14, 2021 3:32 pm 
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Joined: Sat Jun 12, 2021 12:06 am
Posts: 13
No, it just freezes, then disappears.


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