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Problems

PLEASE NOTE:

If you are reporting an issue with PF3 please remember to Zip and attach the Debug_Monitor.log file from your PF3\Logs folder. Thank you.

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Dave March
Post subject: Re: Problems
Posted: Sun Jun 26, 2022 3:59 pm
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Try selecting the 'Window always open' for the captions window... you currently have it set to close after transmission, which may be an issue

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Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
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chrisnoy
Post subject: Re: Problems
Posted: Sun Jun 26, 2022 4:57 pm
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OK, did as you suggested...no change

Reverted to default keys this time- all ok except "say again" didn't work

Cheers

Attachments
debug_monitor.rar
(35.51 KiB) Downloaded 34 times


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chrisnoy
Post subject: Re: Problems
Posted: Sun Jun 26, 2022 7:49 pm
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The demo version had all the windows.
This is why i bought the product.

Yes it must be my system but I'd appreciate some help in finding out what's wrong with it so I can use the software as intended.

Cheers


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Dave March
Post subject: Re: Problems
Posted: Sun Jun 26, 2022 8:32 pm
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Quote:
Yes it must be my system but I'd appreciate some help in finding out what's wrong with it so I can use the software as intended.
I appreciate it must be very frustrating for you, but it is for me too. I can assure you I'm trying my best but as you can imagine it's very difficult to home in on such an obscure issue that is only affecting a small number of user... in this case, just the one.

So, in your previous post you said you tried the option I suggested but there was no change, but then you say you went back to the default hotkeys and now everything works except 'say again'. Is that correct?

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Cheers

Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
...I just can't remember how it used to be!

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chrisnoy
Post subject: Re: Problems
Posted: Mon Jun 27, 2022 7:08 am
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No change in that there is no ATC message window.

I thought the Hotkeys were a problem with the CS T etc but now back to default they all work except for the CS + "say again" combo.

Would it help if I install the demo again and try that?

Cheers


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chrisnoy
Post subject: Re: Problems
Posted: Mon Jun 27, 2022 8:56 am
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Loaded the Demo again and it all works.

I attach a log from the demo, settings the same I think?

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debug_monitor.rar
(26.25 KiB) Downloaded 35 times


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Dave March
Post subject: Re: Problems
Posted: Mon Jun 27, 2022 10:21 am
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The only difference in settings I can see is you have your message filter set to 'Captions Window', which shouldn't make any difference, but on the retail version you have that set to ACARS


[ attachment ]
2022-06-27_101027.jpg (91.95 KiB) Viewed 516 times


Can you also confirm you have changed the setting to have the Captions window 'always open' on your retail version?


[ attachment ]
2022-06-27_101815.jpg (31.88 KiB) Viewed 516 times

Finally, and this is more for my sanity, just to see if there's another setting causing a problem, pplease make a copy of your retail version PF3.INI file (in the main PF3 folder). Then copy your demo version PF3.INI file into your main (retail version) PF3 folder. Then try the retail version again.

_________________

Cheers

Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
...I just can't remember how it used to be!

[ img ]


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chrisnoy
Post subject: Re: Problems
Posted: Mon Jun 27, 2022 10:35 am
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Sorry, I thought I would re-install the retail version so I have uninstalled both Demo and retail copies now.
Can you send me another link to download the retail version?

Thanks


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Dave March
Post subject: Re: Problems
Posted: Mon Jun 27, 2022 10:59 am
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Posts: 6122
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Emailed it to you

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Cheers

Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
...I just can't remember how it used to be!

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chrisnoy
Post subject: Re: Problems
Posted: Mon Jun 27, 2022 11:23 am
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Thanks, just need the password to unarchive it.

Cheers


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