The only difference in settings I can see is you have your message filter set to 'Captions Window', which shouldn't make any difference, but on the retail version you have that set to ACARS
![[ attachment ]](./download/file.php?id=2177)
2022-06-27_101027.jpg (91.95 KiB) Viewed 1454 times
Can you also confirm you have changed the setting to have the Captions window 'always open' on your retail version?
![[ attachment ]](./download/file.php?id=2178)
2022-06-27_101815.jpg (31.88 KiB) Viewed 1454 times
Finally, and this is more for my sanity, just to see if there's another setting causing a problem, pplease make a copy of your retail version PF3.INI file (in the main PF3 folder). Then copy your demo version PF3.INI file into your main (retail version) PF3 folder. Then try the retail version again.