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PF3 Crashes with fatal error when tuning to ATIS

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Andayle
Post subject: PF3 Crashes with fatal error when tuning to ATIS
Posted: Fri Sep 10, 2021 5:58 pm
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Posts: 9
Joined: Thu Jul 30, 2009 2:44 pm
 
Hi all

I'm having an issue where PF3 will crash as soon as I tune to the ATIS frequency. Also if I tune to clearance it doesn't crash but I get no sound from the ATC or pilot, the closed caption text displays the clearance okay but no voices. When selecting a piots voice in options the voices play fine.

I've attached the crash report.

Attachments
pf3_error_report_20210910_171216.zip
(77.54 KiB) Downloaded 49 times


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Dave March
Post subject: Re: PF3 Crashes with fatal error when tuning to ATIS
Posted: Fri Sep 10, 2021 8:44 pm
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Posts: 6095
Joined: Mon May 18, 2009 6:22 pm
Location: Sawtry, Cambridgeshire. UK
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It appears you have some system DirectX files missing so would suggest the following:

Download the Microsoft DirectX for Managed Code Runtimes, using the following link:-

http://www.ocs-support.co.uk/downloads/ ... ntimes.zip

Once downloaded you need to unzip the content into a temporary folder anywhere on your system, then run the downloaded EXE. You will be prompted for a location to copy the extracted files into, so just choose the same temp folder.

Once that's done go into the temp folder and right-click the 'DXSetup.exe' program and then select 'Run as Administrator'

This will NOT alter any of your currently installed DirectX files but merely installs any missing runtimes in parallel
Once the DirectX Runtimes are installed please try running PF3 again and connecting to FS and let me know what happens. You can also delete the downloaded runtimes and temp folder if you wish

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Cheers

Dave March

Email: dmarch@oncourse-software.co.uk

I don't know if my memory is getting worse as I get older...
...I just can't remember how it used to be!

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Andayle
Post subject: Re: PF3 Crashes with fatal error when tuning to ATIS
Posted: Sat Sep 11, 2021 10:30 am
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Posts: 9
Joined: Thu Jul 30, 2009 2:44 pm
 
Thanks, Dave

This is all now fixed and I've managed to successfully complete a couple of flights.


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