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 Post subject: Forum Help and Support.
PostPosted: Tue Apr 29, 2014 5:54 pm 
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Site Admin

Joined: Mon May 18, 2009 6:22 pm
Posts: 3289
If you post here with a problem and I ask you to send me any log files, etc, PLEASE identify yourself in the email. Most of your user ID's in the forum do not mean anything to me when receiving emails, especially if you do not use your real name in your post signature. All in all it makes life somewhat difficult as I can't always get around to checking issues on the same day you post them here or the same day you send the log files in to me.

Please state the POST's title and your Forum ID at the start of the email.

Thanks for your cooperation.

Dave March


And from your forum moderator...

If you encounter a bug/problem with PF3 please give as much info as possible,we would rather have too much than not enough and yes... some posts recently have been extremely vague.
If this is an install problem please tell us what you did before and after the install; what error messages you came across.,also please be aware that UPDATES from various sources ie: Microsoft Windows can cause problems; did you update prior?
This has meant that we have had to guess what the problem is, but as always before posting please use the search facility in this forum for possible solutions which can avoid duplicate posts and you may find what you are looking for...alot quicker!

So if you want us to help you quickly and efficiently we need the following info highlighted in Blue attached to your post in a zip file please.
The FPP Folder,this includes your flightplan and any adjustments you made.
The debug_monitor log file from Logs folder.

The following also needs to be added to your post:
Operating System: ie Windows 10/Creators Edition,8,7-32/64,Vista,XP etc
Any other software:(this helps if someone else has same installed)
Sim:Prepar3d,FS2004,FSX inc SE


And Finally...

When reporting issues, please don't hassle by asking "when will it be fixed by" or "has support gone to sleep" because you haven't had an answer within 24/48hrs, we endeavour to answer most posts as swiftly as possible, but a solution often takes a lot longer, so we would appreciate your co-operation in this.
Anyone who posts rude/sarcastic and abusive messages will find their posts EDITED or DELETED and anyone who SPAMS the forums with other products will be automatically BANNED
Recently some posts have been quite abrupt and/or ignorant in replying to our responses,we appreciate that English is not your native language,however politeness is worldwide!!
Your co-operation in this matter is greatly appreciated thank you..
Please...please...when ending your post would users please sign off with your username,full name or similar, some members aren't doing this and it just makes it easier to correspond to you if we know who we are talking too!

Thank you

Dave Leesley

_________________
Cheers

Dave March

Email: dmarch@oncourse-software.co.uk

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