OnCourse Software

Hello, new user here. It appears I still have 3.0.0 and when I click YES to update, the program doesn't do anything.

I do see this in the log:

7/29/2017 9:29:54 AM - AutoUpdates Log Started 7/29/2017 9:29:54 AM
7/29/2017 9:29:54 AM - Parameters received: ver:3.0.0 cfurl:http://www.ocs-support.co.uk/pf3_updates/ cf:pf3_updates.ini noupdates:1
7/29/2017 9:29:54 AM - Parameters extracted:-
7/29/2017 9:29:54 AM - Version : 3.0.0
7/29/2017 9:29:54 AM - ControlFileURL : http://www.ocs-support.co.uk/pf3_updates/
7/29/2017 9:29:54 AM - ControlFileName: pf3_updates.ini
7/29/2017 9:29:54 AM - UpdatesFileUrl : http://www.ocs-support.co.uk/pf3_updates/
7/29/2017 9:29:54 AM - ShowResults : True
7/29/2017 9:29:54 AM - Get Control File...
7/29/2017 9:29:55 AM - Filesize to download: 1562
7/29/2017 9:29:55 AM - Control File download complete...
7/29/2017 9:29:55 AM - Section set to 3.0.0
7/29/2017 9:29:55 AM - Validating the Control File for Version: 3.0.0
7/29/2017 9:29:55 AM - Validation No Updates Document Name 'UpdatesDetail' entry!
7/29/2017 9:29:55 AM - New updates for PF3 found...
7/29/2017 9:29:57 AM - User confirms update PF3 from version: 3.0.0 to version: 1.0.16
7/29/2017 9:29:57 AM - Start downloading actual updates...
7/29/2017 9:29:57 AM - Download of updates FAILED!

When you open PF3 what file version does it say on GUI main screen?

When installing you did turn off all your AV (if installed) and it's not installed in Program Files it?