|Reporting Problems - PLEASE READ
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|Author:||dmarch [ Wed Sep 20, 2017 8:59 am ]|
|Post subject:||Reporting Problems - PLEASE READ|
OnCourse Software no longer offers email support for our products and all such requests and/or reporting of possible PFE problems will only be accepted via this support forum.
If reporting a problem and possible bug PLEASE ensure you include all the files from your product's LOGS folder. These MUST be zipped and attached to your post. To do this you simply select 'Choose file' from the bottom left of the forum page when creating a post and then select 'Add the file' to complete the attachment.
We feel this new procedure is necessary to make it easier for us to keep track of problems raised, to ensure none get missed (perhaps by ending up in our junk mail) and also for keeping all log files readily available for each report.
We sincerely hope this does not prove inconvenient to you in any way and would like to take this opportunity to ensure you of our ongoing commitment in fully supporting our products
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